Contact us.
robinwhaleninteriordesign@gmail.com
Rochester, MN
Privacy Policy for Our Clients
We value the privacy of our clients and are committed to protecting their personal information. We do not share any of the personal information that is collected at any time and adhere to strict confidentiality guidelines. However, we may share pictures of our clients' space and our redesigns on our website or social media platforms as part of our portfolio or for promotional purposes. Please note, we will not disclose personal details or identifying information along with these images. Please read this policy carefully to understand our practices.
Information Collection
We may collect personal information from our clients when they use our virtual interior design services. This information includes but is not limited to:
1. Contact information (such as name, email address, and phone number)
2. Billing and payment details
3. Information about the client's space (such as photographs and measurements)
Ownership and Use of Design Images
We possess the full rights and ownership to all design images created by our team. Sharing, reproducing, or using these images without proper credit to Robin Whalen Interior Design is considered both unethical and illegal.
Changes to the Privacy Policy
We reserve the right to modify or update this privacy policy at any time without prior notice. Any changes will be posted on our website, and it is the responsibility of our clients to review the policy periodically.
Contact Us
If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at rwinteriordesign@gmail.com. We will be pleased to assist you.
Effective Date: 06/15/2024
Privacy Policy // Robin Whalen Interior Design
Our priority is to provide exceptional service to all of our valued clients. We understand that circumstances may arise which require the cancellation or rescheduling of an appointment. Therefore, we have implemented a Cancellation and Refund Policy to ensure transparency and fairness for all parties involved.
Cancellation Notification: If you need to cancel an appointment, we kindly request that you notify us within 72 hours of the scheduled date and time. It is essential that we receive timely notification to allow us to adjust our schedule and offer the appointment slot to other clients. Failure to provide cancellation notice within the specified timeframe will result in the forfeiture of any refund.
Rescheduling: If you find yourself in a situation where you need to reschedule an appointment under 72 hrs of your meeting time, we do have a rescheduling fee of $25. Emergencies and unexpected events happen, and we will work with you to find a new suitable date and time. Simply communicate your circumstances with our team, and we will do our best to accommodate your needs.
Refunds for our Services: Once we receive pictures of your space and our designers begin working on your project, we regret to inform you that refunds will no longer be available. The reason for this policy is that our design team invests significant time and effort in creating a personalized plan specifically tailored to your space. Therefore, after receiving your pictures, we may already be working diligently to ensure a timely and satisfactory outcome. If you request a refund prior to your scheduled consultation date, we will gladly refund you 90% of the cost & keep a 10% service fee. We apologize for any inconvenience this may cause, but we keep 10% to cover our processing fees.
Our cancellation and refund policy is designed to maintain fairness for our designers and ensure efficient service for all our valued clients. Your understanding and cooperation are greatly appreciated. Should you have any further questions or concerns regarding our policy, please do not hesitate to reach out to our administration team. We are here to help and provide any additional clarification you may require.